5 crucial Credit- & Risk Management trends in 2021

& how Creditsafe puts the focus on these evolutions in 2021

7 Min

Hello

bpost

Together we can make sure that bpost is ready for the 5 crucial Credit & Risk Management evolutions in 2021

2020 forced companies to start working and doing business in a different way. Companies today need to be resilient, to show decisiveness, to be flexible in dealing with change, to reinvent themselves and to remain creative.

Assessing credit and business risks in Covid-19 remains a challenging task, due to the still unprecedented situation in which entire industry sectors are affected and due to the financial support programmes set up by governments to provide additional emergency assistance in an attempt to prevent companies from (immediately) going bankrupt.

And yet, Credit & Risk professionals must assess, analyse and make informed decisions on a daily basis. Risk management is a crucial aspect and is pushed to the top of many companies' priorities. A logical reasoning, since good risk management forms part of the foundation of the business continuity, healthy liquidity, positive cash flow and the financial resilience of everyone's organisation. 

Therefore, we would like to explain what the main trends in Credit & Risk Management will be in 2021, why they are important and how Creditsafe puts the focus on this evolution.

Chapter 1

1. Accurate company data for purchase & procurement

Choosing the right supplier has never been as important as it is today.
More and more focus is placed on strategic sourcing, where the goods and/or services must contribute to the company's strategy in achieving its operational excellence and goals.

Believe it or not, but an uncertain period is a good opportunity to re-evaluate your supply chain.
Is there a possibility that capacity can be offered in other countries? Can suppliers shift their services because of political, economic and other risks threatening the supply chain? What technologies do your suppliers use? In times of crisis, do they have an emergency plan or a business continuity plan? What is the content of their force majeure clauses? What is their long-term vision and how transparent are they?

Growing examples and issues that lead to increasing evalutions (and costs) for purchasers.

Accurate company data to better predict future demand.

Measure and analyse customer expectations for the next 3 to 5 years. Determine how critical the speed-to- market will be for them and for the industry. Choose company data, technologies, networks & partnerships to support a more flexible, global network.

Creditsafe can support you to deliver this 'business intelligence' using financial business data on more than 330 million companies in 160 countries. Thanks to our global network of 23 offices in 15 countries on 3 continents, our worldwide presence enables us to offer a world-leading service with expertise at local level. - Because we help companies change the way they do business.

Chapter 1

2. Data-driven Technology

More than just adapting to a virtual environment, companies are looking for technologies that fit with the implementation of their core tasks and business objectives. Business leaders and professionals are therefore opting for technologies that automate various workflows and processes in order to speed up decision-making, increase analytical accuracy and link 'data intelligence' into their CRM systems and locations.

Therefore, choosing the right technology for the business executives is always accompanied by the right data sets to achieve this. It's an absolute trend to keep in mind in 2021, being able to make decisions based on personalised data models. 

Data is the new gold.

A study by renowned 'Bain Research' has shown that 53% of the best performing companies (such as Google, Amazon, etc.) use automated data flows to make better business decisions. Also, 41% of these companies make much faster decisions using this strategy (see graph).

These companies automate data in their business workflows and decisions, leading to improved productivity, reduced operational costs, increased profits and a more consistent policy application.

Automated data models

The credit, risk and sales departments of our customers use their own thinking patterns, experiences and policy applications; which is indispensable. A combination of the customer's know-how and the objective, up-to-date data from Creditsafe are therefore a perfect recipe for success.

Creditsafe has therefore made huge investments in the field of risk decision making and 'data science', allowing us to provide companies with automated investment, credit & risk decision modules. It is that experience and your know-how that we want to combine with 'data analytics', in order to develop data-driven decisions.

Chapter 1

3. Efficient handling of late payments and debits

The tumultuous economic ecosystem has wreaked havoc on many companies and is testing their financial strength and flexibility. This means stressed financial accounts, limited liquidity and late payments. Companies will have to adapt to varying credit terms, uncertain DBT (= Day Beyond Terms) and creative payment structures.

Credit management is important to give the entire organisation of the company the necessary stability, dynamism, flexibility and breathing space in times of turmoil.  In order to make a risk assessment of your business relations, financial business information is an important (management) element in the business continuity of your organisation. Therefore, start with a full screening of your entire customer and supplier portfolio, to find out where (potential) credit risks lie. In times of turmoil and uncertainty, it is even more important to check EVERY new and existing business relation for their creditworthiness.

To provide our customers with even more up-to-date and predictive power, we continue to develop one of the most predictive business scorecards in our industry. With decades of experience, our International Analytics Team has developed, tested and validated new scorecards that calculates with certainty the probability of business failure at the highest level of accuracy yet.

By the way, have you heard about our COVID-19 impact assessment?
CFOs, credit managers and other finance (and risk) professionals can use this data to quickly identify risk areas within their portfolios. The 'Impact Indicator' differs from Creditsafe's usual credit score, which predicts the probability of bankruptcy or insolvency in the next 12 months, and as such should be used as an additional guidance indicator in these difficult times.

  1. Wider scope for International Monitoring

In an uncertain period, it is also useful to have a monitoring solution in place. Such a 'tool' gives you the possibility to be automatically notified of any changes within certain customer and supplier portfolios and thus allows you to make the necessary credit risk analyses.

Creditsafe will continue to expand in this area and we are proud to announce that we will add 20 additional countries to our international monitoring solution before the end of the quarter. Download the booklet for a full overview.

Chapter 1

4. Personalised and practice-oriented information and training sessions

Today, employers need to focus on efficiency and flexibility for their employees.

Teleworking has become the new norm in a digital environment. Proximity between colleagues can therefore be jeopardised, which can lead to inefficiency and frustration. Digital contact is therefore a very good opportunity and should be used to the utmost to support colleagues. Not only the daily review of tasks, but also additional training and information sessions fit perfectly into this digital, online framework.

The trend lies precisely in the fact that employees are requesting guidance and proximity from their 'home office', in order to be able to function as efficiently and flexibly as possible. The 'videocall' seems to us to be the right puzzle piece needed to stay connected.

Personalised and practice-oriented education or training sessions in a virtual environment to help you as a customer move forward

Creditsafe will also focus on more training and solutions in digital practice in 2021. Therefore we will organise monthly webinars for our customers so that you are immediately up to date with the latest news and so that you can optimally use your solutions in practice (even on a fully personalised level).

It is our goal to help you move forward in achieving your goals.

Chapter 1

5. Customer Due Diligence - Know Your Customer

Of course, it has always been important to know who you are doing business with. This year, however, companies expect to need more time, energy and effort to get to know their customers effectively, how they work, who they are and where mutual expectations lie.

More and more companies are realising that a sincere and honest policy is becoming indispensable, and certainly in the current economic climate, as teleworking has become the new norm and physical appointments with your (new) business partner are in decline or even impossible due to the current rules and procedures. Companies are therefore opting more and more for digitalisation and automation because of this pandemic, which is changing the fraud landscape. Working from home and doing business online are the underlying factors because it creates the opportunity for greater C-level fraud, phishing and doing business with ghost companies.

60% of all fraud occurs through ghost companies

Of the 1.7 million active companies in Belgium, about 20% have the potential to be a ghost company, which equates to about 340.000 companies.  Consider for a moment what this would mean on an international level?

Vigilance is therefore required, as 60% of all fraud occurs through such constructions. 

Doing business with fraudulent organisations or individuals, without proactively checking or realising this, damages the organisation's image as well as the trust of its customers. It leads to a loss of invested capital and non-payment for the delivered goods and services, which also threatens the financial stability of the own company.

By conducting additional research on the trustworthiness of your customers (=Know Your Customer Principle, KYC check or compliance investigation), you gain a deeper understanding of the companies you work with. It helps your risk management to clearly identify your exposure to regulatory and reputational risks.

Our database is connected to that of LexisNexis WorldCompliance

LexisNexis WorldCompliance

With Creditsafe Protect, customers gain access to global adverse media, PEP profiles, sanctions lists and enforcement databases through one single search. In this way, we simplify the complexity of extensive screening, improve the customer experience with streamlined onboarding, and allow them to build trusted relationships with new customers and business partners.

Chapter 1

Resilience, stability & continued growth in turbulent times.

In moments of turmoil, we must be able to rely on the strategy and risk management measures taken.
Therefore, we briefly mention again the most important elements to be able to show the necessary resilience in times of turmoil or crisis, to remain stable as a company and to continue to grow in a sustainable way:

  1. Supply Chain

    Evaluate the responsiveness and flexibility of your supply chain and use accurate company business data to better predict future demand.

  2. Full screenings ona regular basis

    Carry out full screening of the entire customer and supplier base at fixed intervals.

  3. Comprehensive checks of your business relations

    Check every (new) business relation on their authenticity, creditworthiness and reliability.

  4. Continue to monitor and to evaluate

    Monitor the financial elements, analyse them with the historical data and stay a step ahead of the latest developments.

  5. Data Automation

    Automate data and workflows for a better productivity, stable profit margins, reduced operational costs and a consistent policy application.

  6. Make data-driven decisions

    Work data-driven and combine it with in-house know-how and policies to reduce human error margins, save time and drive efficiency forward.

  7. Personalised Key Account Management

    As a Creditsafe customer, you can always call upon the knowledge and experience of your personal key account for practical actions.

These crucial elements of risk management contribute to business continuity, stability and sustainable growth for you and your organisation.

For many organisations, 2020 was the start of a new way of working and therefore our organisation fits into your puzzle: 
Creditsafe supports you in changing the way you and your company do business.

The secret of change is to focus all of your energy, not on fighting the old, but on building the new.


Socrates

Would you like to brainstorm together about the sustainable growth of your organisation?

Then book a virtual appointment with me for an exclusive information session or even if you would like to book a webinar for you department!

Jemel Tahzima, Key Account Manager Creditsafe Belgium
Thierry Liberman, Key Account Manager Creditsafe Belgium

Jemel Tahzima

Key Account Manager for bpost |
Creditsafe Belux


Tel: +32 (0)2.481.88.71 |
Mobile: +32 (0)476.97.13.18

jemel.tahzima@creditsafe.be
www.creditsafe.com