Our Customer Service

The Business Intelligence Experts

The real people dedicated to providing you with the best customer experience.

Here at Creditsafe, we consider ourselves to be 'The Business Intelligence Experts'. We always put our best foot forward and are a company that prides itself on providing a personal service with real human interaction. From your first introduction, there is always an expert on hand to help you on your journey with Creditsafe. As the saying goes, 'Time is Money', which is why we pride ourselves on being accessible across multiple channels to ensure that you are always supported and can overcome any challenges or queries as quickly as possible. It's no wonder that we have the highest Net Promoter Score in our sector and boast a 4+ star rating on Trustpilot.

Account Managers

From the day you become a customer, you will be assigned a dedicated Account Manager who will welcome you into the Creditsafe universe. They are responsible for giving you the best possible experience to maximise your output when using our products. They can advise on how to use a product to achieve your desired outcome or present an additional product that could save you time and money in the long-term. They can help you manage risk, streamline your processes that ultimately drive your profitability and ensure that you are getting good value from our products. Whatever it may be, your Account Manager is always on hand and ready to support you and will be in contact quarterly to ensure that you are confident and happy with our services.

Customer Development Team

Our Customer Development team is the next stop on your journey. If you are a new customer, this team will get you up and on your feet so that you can become the expert and use our services confidently. An expert team member will begin with a discussion on what our services can deliver so that they have a comprehensive understanding of your wants and needs. This discussion will allow them to go through all the features and benefits of the products in your package and answer any questions that you may have to ensure that you can maximise your business opportunities. The Whats and Whys are crucial at this stage, which is why having an open forum to ask these questions is invaluable to you and your team.

Customer Support and the Query Team

Our Customer Support and Query teams strive to give you the fastest and most efficient solutions to both customers and non-customers to ensure that you get the answer you’re looking for at any stage. The team are product specialists in their own right, having been trained by analysts across all aspects of our services, making them a valuable resource that can resolve most queries on-demand. Our goal is to respond to any questions within 24 hours. However, we are proud to say our team currently resolve questions for our Premier customers within a 57-minute average, which is a testament to the dedication our team has to get you back to working at 100% capacity.

Help Hub

For those quick-fire answers that you need in a hurry, our online Help Hub is the home to all the FAQs that could solve any questions you have in seconds. The Help Hub is available 24 hours a day and instantly accessible via the Help widget when you’re using our products, which means that you can instantly resolve any queries without picking up the phone. You can also browse through our library of online user guides, which are constantly updated by product experts, ensuring that you have the most up-to-date information at your fingertips. If you can't find any answers on the Help Hub, you can even submit a ticket to our Support Team, who can look into your enquiry before getting back in touch with you to help you resolve the problem.

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